Reporting a claim

After an incident, your first step is to contact your insurance broker who will have all the details of your insurance coverage and will record the details of the claim you're filing.

Automobile claims

After you ensure everyone is safe, follow these instructions:

• Contact emergency officials if required.
• If other motorists are involved, get their names, along with the jurisdictions and numbers of their driver's licence and licence plates.
• Confirm that the description on the driver’s licence and vehicle registration match the driver and vehicle involved.
• Get the names and contact information of any witnesses who may have seen the collision or incident.
• Contact your broker, who will forward your claim to us. We'll contact you within 4 business hours and provide the name of an adjuster who will look after your claim as quickly as possible.

Auto claim contact information

Property claims

If you've suffered a property loss, follow these instructions:

• Contact your broker, who will forward your claim to us. We'll contact you within 2 business hours and provide the name of an adjuster who will look after your claim as quickly as possible.
• If your property is damaged following an incident, you should take steps right away to prevent further damage, such as covering broken windows or securing broken doors. It's your responsibility to keep your property safe to prevent further damage.
• Don't throw away damaged property. Your insurance adjuster will need to see all the damage in order to make an accurate calculation of your loss. Your adjuster will advise you on how to get estimates for repairs or replacement items.

The time it takes to settle your claim depends on how complicated it is. Your claims will be processed as quickly as possible.

Property claim contact information