March 27, 2020
As the COVID-19 (coronavirus) pandemic continues to change in its scope and impact, Coachman Insurance is doing everything we can to continue to serve customers while keeping health and safety in mind.
As a key social distancing step to help prevent transmission of the virus, most of our employees are now working from home.
Our office is closed to the public, though our reduced staff on site can receive mail, courier deliveries and handle cheque distribution.
We encourage you to contact Coachman and our broker partners over the phone, via email and through online self-service options.
We continue to follow the recommendations of the Public Health Agency of Canada and we have an emergency response team meeting daily to monitor the situation and update our actions as the risk level changes.
Customers can continue to report claims over the phone or by email. Wherever possible, our claims staff will work to resolve issues over the phone, via email and online channels to limit in person contact.
We will continue to meet your insurance needs. Please refer to our find a broker tool on the Coachman website to find a broker near you who would be happy to help. It is recommended that you call/email your broker first rather than visit an office. Most requests can be completed via email or over the phone.
If you currently make your payments directly to Coachman, you can call us at 306-751-3375 or email us at firstname.lastname@example.org. Customers can also make payments directly to Coachman through their online banking account by setting up 'Coachman Insurance' as a payee.
If you make payments directly to your broker, please contact your broker directly to discuss payment options. Coachman is committed to working with brokers to discuss payment options.
If you are struggling financially as a result of COVID-19 impacts, we will work with you to find solutions. Payments may be deferred for up to one month, or spread out over the remaining payments on your policy. Alternately, you may switch payment plans with no financial penalty.
A state of emergency has been declared in many provinces. Where a state of emergency has been declared, there will be no cancellation of policies for Coachman customers, if your policy expires during the emergency situation or due to non-payments during the emergency situation, for a period of up to 30 days past the end of the emergency situation. However, in no event will the extension be more than 120 days in total, following the expiry or termination of your policy. If you have any questions about the extension of your policy, please contact your broker.
We’re here for you
Please know that the safety and security of our customers, partners and employees is our top priority. We’ll continue to update this page as information changes or new information becomes available. Thank you for your patience and understanding as we work to serve you as best as possible during these difficult circumstances.