As accessibility needs are dependent on customer ability, we will address accessibility requests on an individual basis in consultation with the customer directly. We will try to provide the service or information in a preferred method or format. Where we cannot meet a specific request we will work with individuals to explore alternatives.
Customer’s will have an opportunity to provide feedback on how goods or services are provided to people with disabilities. For prospective employees, SGI is committed to supporting individuals with disabilities throughout the recruitment, assessment, and selection process by providing reasonable accommodations. If you wish to provide feedback or require accommodation, please contact Staffing and Diversity toll free at 1-844-855-2744 extension 3327 or by email at email@example.com.
We recommend that customers who need to visit our office contact us in advance to advise of accessibility requirements. This provides our office the ability to make the necessary arrangements for your visit and/or advise of any disruptions in services (e.g. the elevator is down temporarily).
Accessibility for Ontarians with Disabilities Policy (pdf)
Multi-Year Accessibility Plan (pdf)